Troubleshooter of Error: After going to a clip art website i began receiving this error. despite it saying it's closing down, it doesn't and you are forced to use the task manager to quit the program

After going to a clip art website i began receiving this error. despite it saying it's closing down, it doesn't and you are forced to use the task manager to quit the program

Problem signature:
Problem Event Name: BEX
Application Name: iexplore.exe
Application Version: 8.0.6001.18813
Application Timestamp: 4a6621ae
Fault Module Name: WINUTIL5.DLL
Fault Module Version: 2006.5.0.23
Fault Module Timestamp: 449b122b
Exception Offset: 0005d18c
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Keys to the Problem After going to a clip art website i began receiving this error. despite it saying it's closing down, it doesn't and you are forced to use the task manager to quit the program

Download SmartPCFixer to Fix It (Free)

Please state your full Windows version (e.g., WinXP SP3; Vista x64 SP2) when posting in these forums.

There is a very good chance that you are seeing the effects of a hijackware infection!
NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time
with any of the below: Format & reinstall Windows.  A Repair Install will NOT help!
1.
See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
NB: Run the FULL scan, not the QUICK scan!  You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it.
2a.
WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm
2b.
Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm
3.
Run a /thorough/ check for hijackware, including posting requested logs in an appropriate forum, not here.
Checking for/Help with Hijackware:
• http://aumha.net/viewtopic.php?f=30&t=4075 
• http://mvps.org/winhelp2002/unwanted.htm

• http://inetexplorer.mvps.org/tshoot.html

• http://www.mvps.org/sramesh2k/Malware_Defence.htm
•
http://www.elephantboycomputers.com/page2.html#Removing_Malware
**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**
If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA) computer repair shop.

~Robear Dyer (PA Bear); MS MVP (IE, Mail, Security, Windows & Update Services) since 2002; Disclaimer: I neither represent nor work for Microsoft

To check for Windows updates

1. Open Windows Update by clicking the Start button Picture of the Start button, clicking All Programs, and then clicking Windows Update.
2. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
3. If any updates are found, click Install updates. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Recommended Method to Repair the Problem: After going to a clip art website i began receiving this error. despite it saying it's closing down, it doesn't and you are forced to use the task manager to quit the program:

How to Fix After going to a clip art website i began receiving this error. despite it saying it's closing down, it doesn't and you are forced to use the task manager to quit the program with SmartPCFixer?

1. Download Error Fixer. Install it on your system.

2. After the scan is finished, you can see the errors and problems need to be repaired. Click Fix All.

3. When the Fixing part is finished, your computer has been speeded up and the errors have been fixed

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