Windows 7 "Explorer restarting" crash
My Asus laptop has the common "Explorer restarting" crash error.
I have read through loads of forums but no help.....
Windows explorer crashes randomly, so I have done the following:
* re-installed windows 7 and it is still crashing
* crashes in safe mode
* run sfc/scannow, it says there is problems that cant fix? Results to a file, but what do they mean?
* copied explorer.exe into system32 folder
* run a clean boot with only microsoft services enabled
* checked error log and two errors keep appearing with the red exclamation mark.
Results:
Faulting application name: explorer.exe, version: 6.1.7601.17514, time stamp: 0x4ce7a144
Faulting module name: ASUSWSShellExt64.dll, version: 1.1.0.27, time stamp: 0x4c7f631d
Exception code: 0xc0000005
Faulting application name: explorer.exe, version: 6.1.7601.17514, time stamp: 0x4ce7a144
Faulting module name: ntdll.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c8f9
Exception code: 0xc0000005
Any help would be appreciated.
Cheers
Anwsers to the Problem Windows 7 "Explorer restarting" crash
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The problem may be the ASUSWSShellExt64.dll:
Faulting module name: ASUSWSShellExt64.dll, version: 1.1.0.27
The ASUSWSShellExt64.dll is a component of Asus WebStorage software so try uninstalling Asus WebStorage and see if the issue resolves.
Make Sure that your Computer Meets the System Requirements
Microsoft Windows Requirements :
- 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
- 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
- 16 GB available hard disk space (32-bit) or 20 GB (64-bit)
This error can be due to some configuration requirements for you system. If your PC hardware is not up to par, then make sure you update where necessary before continuing.
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