After software reinstall, denied access
I am writing this because the ShareFile support people said this is a Windows permissions issue, though I'm incredulous.
I downloaded ShareFile Enterprise Sync Manager and it worked beautifully.
Then I had to uninstall and reinstall it.
When I tried to run it after reinstall, it loaded but was clearly not a clean reinstall as my login info and sync jobs were still there.
I would try to run the sync, and nothing.
No error message, no syncing, no sign of existence in the log.
Per ShareFile support I uninstalled again, along with Adobe Air, this time also deleting temporary folders they named.
I rebooted and
reinstalled both the Sync Manager and Adobe Air. Same result - non-clean reinstall, loads but doesn't work.
When support did a screen sharing and checked Task Manager when trying to run the sync, it said the service was stopped.
When attempted to start the
service from within Task Manager, it gave the message "Unable to start service.
Operation could not be completed.
Access is denied." He tried running as Administrator.
We switched to the Administrator profile.
We verified ShareFile credentials (of which I
am administrator.) He searched for more hidden data.
It still loads but doesn't run, and in Task Manager says that Access is denied.
At this point the ShareFile person says it's not their problem, it's Microsoft's problem.
It is essential to me that this tool works.
I am running this on Windows 7 Home Premium 32-bit, Service Pack 1, Dell Vostro 1014.
Any insights would be extremely welcomed.
Anwsers to the Problem After software reinstall, denied access
I installed it on the c drive.
I haven't hit all your suggestions yet, but I did download CCleaner and did some cleaning, including the registry.
But when I reinstalled, I got the same thing.
will try the other suggestions.
I'm curious - 2 people seemed to have this question.
I wonder if it specifically had to do with Enterprise Sync.
You may also find a solution here:
I also recommend to run following fixit tools:
See if they can help to resolve your problems.
Hope above helps!
If you failed to fix it, another option is to call Microsoft and walk through the process with a technician. To do this, dial "1-800-936-5700". Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.
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