How to Fix - detecting problem incompatible program.?

detecting problem incompatible program.

When I run program compatibility it says detecting problem incompatible program.
What does this mean and what can I do to resolve the problem.
I have windows 7.
Mozilla 23.

Thank you
Brenda

Keys to the Problem detecting problem incompatible program.

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If you failed to fix it, another option is to call Microsoft and walk through the process with a technician. To do this, dial "1-800-936-5700". Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.

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